Ellis Bryan sold me a fence based on his promise of good post-work customer service. He told me about how he goes around to his customers and makes sure everything lasts. He even told me how I could purchase an automatic gate opener and install it myself and offered to help me do it... although he wasn't available when I did the work.
Before I even installed the gate opener one of my gate posts started sagging and the two doors started overlapping in the middle. He sent his crew over early one morning (unannounced) and they chopped off part of the offending door so that they wouldn't touch anymore. Not an ideal solution, but it seemed to work... for about two weeks. Then the same door started overlapping again. This time it was obvious that the problem was a sagging gate post.
When I called Ellis about it he said he was sending himself an email right then so he would remember to come by and check it out. A few weeks later after no response I sent him an email to which he replied ""I'm not touching that gate... It's been tampered with by someone who had no clue what they were doing.""
It's a shame to have such a beautiful gate with such a fatal flaw and seemingly no customer support! Look elsewhere.
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