Better Business Bureau rating on this company is ""F"" for good reason. We have suffered a failure by Protek to provide ordered part, failure by Protek to provide us with a refund for payment of the part, failure by Protek to provide satisfactory customer service, failure by Protek to adhere to sales invoice agreement, the list goes on. All we wanted was to get our dishwasher properly repaired in a timely, professional manner. Unfortunately, we learned the lesson the hard way. For future reference, if the manufacturer of your appliance recommends an authorized service company, check out their reliability rating on the BBB website first. I agree with mboucher1976, Maytag should remove them from their service provider list.
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