Protek Industries, LLC

We are in dispute with Protek Industries regarding a transaction made on September 7, 2010. On this date, a representative from Protek Industries came to my home to assess and provide a quotation for the repair of our Maytag dishwasher. Maytag/Whirlpool Customer Service recommended Protek Industries as an authorized service agency. As of today, September 28, 2010, the parts have not been delivered and the repair has not been performed On September 7, 2010, the Protek representative determined that a two-item latch assembly kit was necessary, and I was requested to provide a deposit in the amount of $110.00. I was told that the parts were ordered, and was given an estimated delivery time of 5-7 days. I requested a receipt for my deposit, but was informed by Ron, the Protek serviceman, that Protek conducted all billing and accounting matters electronically and that a receipt would be emailed to me immediately from their main office. I did not, however, receive my receipt immediately or by the end of the business day, but neglected to immediately follow up with Protek. By September 12, 2010, seven days after the serviceman had taken my deposit and ordered the part, neither receipt nor latch assembly kit had been provided to me. Due to this failure to provide the promised service, I contacted Jenny of Protek on Friday, September 17, 2010. She said that the part had not arrived and the receipt would be emailed to me that day. The following Monday, September 20, 2010, I called Protek again, because I still had not received the receipt or any information regarding the ordered part. Several attempts were made by me that day to contact Protek with no avail. Late afternoon on September 20, I managed to get in contact with Jenny at Protek and requested a refund of my deposit; she said that all that they would give me back was $30 for the part less the $80 for the service call. A call to Maytag/Whirlpool Customer Service the following day resulted in Proteks eventual emailing of the receipt to us; but a refusal by them to deliver the part to us, a charge to us for a restocking fee, no refund of our deposit, and a refusal to complete the service. A review of the receipt/invoice will show that the refund amounts quoted by Protek are inconsistent with the charges invoiced. I have since contacted the Better Business Bureau and was informed that Protek received an F rating and that the type of tactics that they were employing on me had been employed on other customers. These tactics include obtaining deposits for parts and failure to provide promised service or part, delay in completion of service, improper or inferior repair, unsatisfactory customer service, and unavailability of customer service. I took Protek to small claims and won. When I went to go cash the check, per court order, I was informed that Protek had cleared out their bank account. more

don't know how to repair appliances. they take your money, put in supposed defective parts. promise to refund money and don't. don't keep appointments more

The washer I bought from Best Buy needs repair. Under that extended warranty, BB sent a Protek repairman. He was cordial and seems professional, and decided that the machine needed a new motherboard. He said he'd ordered it and would call when it came in. That was four weeks ago. That's the last we've ever heard from them. We called several times only to get a voice mail, and even Best Buy hasn't been able to reach them. We have finally called Sears and Best Buy will reimburse us for the charges. Protek is unresponsive and unreliable. And you'd think that in these troubled economic times a company would jump at any chance to improve business... more

Better Business Bureau rating on this company is ""F"" for good reason. We have suffered a failure by Protek to provide ordered part, failure by Protek to provide us with a refund for payment of the part, failure by Protek to provide satisfactory customer service, failure by Protek to adhere to sales invoice agreement, the list goes on. All we wanted was to get our dishwasher properly repaired in a timely, professional manner. Unfortunately, we learned the lesson the hard way. For future reference, if the manufacturer of your appliance recommends an authorized service company, check out their reliability rating on the BBB website first. I agree with mboucher1976, Maytag should remove them from their service provider list. more

I have received the worst customer service from Protek industries in years. They do not return phone calls - they do not show up for service calls - they claim the the manufacturer sends the wrong part - they are not helpful or apologetic when their technicians make you wait around for them for hours and then never show or even call to let you know they are not coming. I have asked to speak with a manager multiple times and I never receive a call or email - the absolute worst customer service skills I have experience in years. Maytag should remove them from their service provider list. Pros: nothing Cons: no return phone calls; no show for service calls; more