I've used the Columbia store many times and generally had good service. They have also repaired glasses that needed a fix, several times for me. The staff was generally courteous. But now they are past the 2 week delivery date for my current pair of glasses and when I called they said something about broken equipment and would be available at 2PM today. Why didn't they call when they passed the due date? I'm going somewhere else next time because their selection of glasses seems a little tired to me.
Also, the place is really dirty. The plastic chairs are filthy and the carpets look like they have never been cleaned. Disgusting! Actually this is my real motivation for writing this review. It's completely fixable-- just complete neglect.
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