I promise you I used to love this restaurant. All it takes is a B rating and a horrible case of food poisoning to sour me on a restaurant FOR LIFE. Yesterday our group got treated to a chain smoking waiter (who smelled progressively worse each time he disappeared, so I can imagine where he was going when he should have been checking our empty glasses!) a ridiculously long wait in an empty restaurant for our food and soup that had my stomach in knots all night! I saw the B rating and figured ""well, we're just getting soup and salad; how can they screw that up?"" I'll never again ignore a B rating because they got it FOR A REASON! Buca has gone so far downhill I don't think it can recover. And for my part they've lost my business permanently. Maybe if I had some sort of recourse for my complaint I would have spared them this scathing review; but they don't even allow complaints on their website. Don't bother with this place; the food court at the mall serves better food than this!
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