Called regarding our Kenmore Dryer. A tech came out in the morning walked in, opened his laptop, typed something in and then told us the control board was bad on it. He never hooked anything to the dryer and the whole process took him 5 minutes. He then proceeded to tell us the cost to fix the dryer was $500.00 with labor. Teh tech said we could not find this part anywhere. That the actual part had little mark up on it and most of the cost was to install the part. The tech said that these control boards go out all the time and he replaces them on a regular basis. We told him we would think about spending $500 to fix the dryer and get back with them. He left us with a quote on what was wrong with the dryer. When he left we then researched the part on line and found it for $150.00 and locally for $200. We then purchased the part and installed it on our dyer. Installation of this control board took less then 5 minutes. Upon installation of the control board the dryer still did not work. An electrician came to the house and looked at the dryer and told us it was a $20.00 fuse. The electrician told us to go to the Maytag store in Sandy. We then purchased a fuse from Maytag, installed the OLD control board and the dryer started to work. We called Famous Appliance several times to discuss this matter with them. No one would ever return our calls. After several days of calling and being told NO manager was in or they were out of town, we stopped calling. I wish I would of read the reviews before calling them. Funny how all of their good reviews have by Service Magic and the bad review are from actual customers who have tried them.
MicheleMC we had the same answer when we asked them about our dishwasher.
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