We spent six months shopping for a new couch and love seat. Unfortunately we purchase from a large department store and only discovered how cheaply the furniture was made after we got it home. After several visits from the repairman which never fixed the problems, we asked the department store for a refund. They pointed out that the delivery papers we had signed included a "no refund" clause and since they could not fix it, all they could do was replace it. So we went ahead and ordered a new one to be delivered in six weeks. Four months later we still did not have the new one. Daily arguments with the store finally got us our money back.
I was bound determined not to make the same mistake again and went to see John Liles at the Plano Luxury of Leather. From the time we walked in, the experience was wonderful. John showed us how furniture should be built and helped us select the grade of leather. We came back three times and spent a lot of time with John. We ordered our couch and love seat with upgraded leather and electric recliners. They were delivered on time and we have been enjoyed them now for nearly six months and expect to enjoy it for years to come.
Take my advice, go see John first and get exactly what you want at a decent price. Forget about the China-made furniture from all the other places, you will need to replace it in two or three years!
Pros: Quality furniture and the best service possible!
Cons: Should have gone there in the first place!
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