Called Gillece after horrible backup this morning when our sump-pump stopped working due to all of the rain yesterday. They set me up for a morning appointment in a four hour window. I waited until 11:00 and then they called and saifd they were running behind and could I reschedule or wait it out a little longer. I agreed to wait and by 1:00 they had a very friendly young man arrive and go straight to work. Very efficient and cleared up the problem in no time. Turns out the pump was just clogged and after he jiggled the pipe coming out of the pit the pump kicked on and immediately began pumping out the basement.. He wasn't even going to charge the $99 fee because he said that he didn't have to use his machine, but I paid him anyhow (And now I know what to do the next time this happens). Only gave them four stars because they didn't show up on time but were still ther the same day according to their guarantee.
Pros: Very reasonable - friendly employees
Cons: Missed 4 hour window but still same day service.
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