My daughter took her Passat here for an oil leak. Ended up needing $220 in parts for which they charged $868 in labor and $35 for Shop Supplies; with tax this repair cost us $1141. Upon picking up the vehicle my wife asked if the oil was filled (since the vehicle had an oil leak, we didn’t want our daughter driving around low on oil) for which the service manager said, “of course.” The next morning, after the vehicle sat all night, I checked the oil, and it was one quart low. So we just spent $1141 to fix this oil leak and now I have to go out and buy a quart of oil – frustrating! For the amount they charge for labor I would expect a skilled technician to ensure the oil is filled before returning the vehicle. My wife called and spoke with the manager and he said he would check into this and call back – we’re still waiting for the callback. This will be the last time we use Volkswagen of South Charlotte for any of our service needs.
Pros: Location
Cons: Expensive labor rate; amature work quality
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