We purchased our burner from McNamara apprx 5 yrs ago. We have had some minor issues but overall we were satisfied. Yesterday, 1/13/10, they came & replaced a "zone valve"; charged us $265 for the part. Afterwards, my husband checked online to 5 different places & got a retail price ranging from $50-$65 for this part (note I said retail which means they get it for less). That means we were charged over FIVE TIMES MORE than that (i.e. a 500% markup!!). Not to mention labor on top of that. He called Bob McNamara, the owner, to tell him we are not happy with this charge, particularly because we had purchased a service contract in October. Bob tried to justify his prices by stating how much it costs to run a business & did not make any concessions to his longtime customer. We are really disappointed.
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