I am not sure if the store has changed in principle since these other reviews were written, but my experience was outstanding. First, I reside in Houston, TX where I searched every store in town for hardwood flooring, and found a lot of scams. Upon conducting an online search, I found Floor Depot and gave them a call. I was shocked to actually have the owner, Bob, answer the phone. He aided in helping identify the correct flooring, at an unbelievable price. The product he was pushing was an item not listed on the website. He took a pic on the spot, and posted it on the website. As you can imagine, purchasing something that you will be living with for a very long time, site unseen, was a huge leap of faith. Bob assured me that if I did not like the flooring, (or more importantly, if my Wife did not), to send it back for a full refund. He shipped 2,000 sq ft out over night. It arrived, and we were blown a way. What we received was a beautiful Red Oak floor, at a price that was 80% lower than what we found in other stores. I put the floor in myself, over a 2 day period. A week later, I received a follow up call from the owner to make sure I was happy, and the floor was in. Once again, blown away with the service.\r
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i would recommend anyone in Texas to make a stop, either on line, or in person to check this store out. They are providing a level of service, at a price point that is simply not seen anymore.\r
Pros: Service is outstanding
Cons: They do not have a local store in Houston
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