Not only was the ""manager"" inattentive to customers [doing laptop] but it was clear that staff is not to interrupt when he is ""in meeting"" even though it was all about his laptop, not business. As a result, staff performance was mediocre overall and upstairs waitress tried to keep us from going downstairs even though it was open. Upstairs is nice coffee shop style only whereas downstairs is very warm and attractive. On coldest day of the year, fireplace could not be lighted by staff and ""manager"" did so only after customer approached and asked him directly [over the resistance of waitress who obviously knew his personal projects were more important than the restaurant]. Optimistic that it will be better next time-too nice a place to go under.
Pros: Downstairs very comfortable and attractive. Nice staff
Cons: No management and worse
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