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Poor Service - Review by citysearch c | Bistro At Grand Ctr

Bistro At Grand Ctr

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Poor Service 1/18/2010

My husband and I decided to once again eat at The Bistro before seeing our show at the Fox. This is a pattern we had fallen into before each show. Last night we were a little later then we usually are because the Sunday show is 30 minutes earlier and we had to switch our season tickets this week. But we still had well over an hour before show time. Three large tables were sat after us and the bar stools went from empty to full. We ordered our food the moment the waitress came to our table (which actually did take longer then normal). We purposely did not order large meals due to the time constraints. We ordered a salad, quesadilla and chicken sandwich. We waited. Salad was never delivered. Then, after all the other tables and people at the bar received their food before us (even though they ordered after us) we finally asked about it. It was delivered right out. The chicken on the sandwich was so cold my husband couldn't eat it. My quesadilla was warm. The waitresses response to the food was ""well, in a perfect world it would have been out here faster."" She did apologize and insisted she put our order in right away but ""these things happen."" We were welcome to take it home with us. Really? How nice. I love to eat my dinner at 11:00 at night? I was shocked that our bill came at full price! We paid it and very little tip which is hard for us to do since we normally tip at least 20% or more. I do want to express our extreme disappointment. The experience has kicked us out of our rut. We will no longer be eating at The Bistro before our shows. The service is historically slow but this was more then even that. And not the friendliest people there at all. We have overlooked that and the higher entree prices for the convenience factor of their location. Not anymore! Pros: Good Location to the Fox Cons: Service is slow, slow and food is average more
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