If there was a no star I would have ranked this company with a no star rating. This company could be called a bait and switch company. I contracted them to move my daughter back to SC from Tampa. I contacted the company in August for a December move. I wanted to be sure to have enough time to talk to them and make sure that they would do the job and do it right. They sell you a bill of goods over the phone and then send you a contract. My biggest mistake was not getting everything in writing and instead believing the person I was in contact with over the phone. \r
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On the day of the move they show up and the foreman begins by telling me that he estimates that they are going to need more room in the truck then was allowed in the estimate. I then have to sign this paper authorizing them to charge me more if they go over the original estimate before they will load the truck. I call the company and talk to the owners wife who gets upset that I AM upset and hangs up on me then refuses to talk to me at all. I was in communication with her up until the Friday before our Monday move giving her the EXACT items that were to be moved but stupid me didnt know that they consider a queen bed ONLY the mattress and box springs and headboad and footboard are not included. Well I finally am able to talk to another rep there and he calms me down (I mean another $900 is alot for adding 2 headboard and footboards). I finally sign the papework after 2 hours of going back and forth and threatening to cancel the move and being told I would have to pay for it anyway for canceling on the day of the move. Things end up going well and we end up not moving a sofa and loveseat. \r
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Now the delivery of the items. What a nightmare. This company hires another 'budget mover' to deliver the items. They show up and start to unload everything into my driveway. One man on the truck the other in the driveway. Items are 'handed' and I use that term loosely from the man on the truck to the other guy. Imagine an washer being handed down to one person and they are not using a dolly. Then they begin to bring stuff into the house. One remains outside unwrapping the items by himself and the other brings stuff in. They did not know how to assemble the beds. I was starting to examine things due to the way they handled them and saw that the washer and dryer had been totally banged up and the knob was broken off the washer completely. I then witness the one guy drop a shelf unit on the ground and the corner gets smashed. I come inside and call and talk to Matt who is a rep for American Van Lines East. While on the phone with him one of the guys drops a table leg onto my hardwood floor damaging it. I tell Matt and he tells me to immediately take pics of all the damage that has been done to everything including the floor and email them to him. I do this only to receive an email back telling me I have to basically jump through hoops to submit a claim. I do all they ask and submit my claim. They deny all damages except the washer and dryer and will only pay a small amount. They deny the floor claim saying they spoke to the people who delivered and they denied doing the damage. I have now been sent a letter basically stating sign now or you wont get any money at all. \r
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DO NOT DO BUSINESS WITH THIS COMPANY. I plan to report them to several agencies for their deceptive practices. If I was allowed more characters to write more I could go into a lot more detail.\r
Cons: everything...from beginning to end
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