I have a Mitsubishi 60""LCD that would not power up. I explained to Dean what the TV was and was not doing. He explained to me it could be a number of things that would cause the TV to not function. I scheduled an appointment for him to come out and troubleshoot the problem. After we hung up, it wasn't 10 minutes later, Dean called me back. He had downloaded the manual and research the problems. He had me perform some troubleshooting technics on the TV. Within minutes my TV turned on! I think most other technicians would have taken advantage of the situation by coming out to bill for service and parts. Dean did not charge me for his expertise. He demonstrated honesty and a concern for his customers. I will tell all my friends about this experience. Thanks Dean!!
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