They are a family-like business. When you go in for something or an appointment, you can talk to them and they care and listen like family. My cats are very timid, The doctor and his nurses always work slowly and take the extra time that my scaredy cats and I need. I did not get this kind of caring at the big corporate type clinic.
Pros: They take their time and don't rush you.
Cons: None that I can think of
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