My company hired Ty Porter of T P Communications for a new Nortel telephone system purchase, installation, training and warranty. Our facilities manager and IT person spent many hours with Ty reviewing the plan prior to Ty quoting the work. On install date, the installer, a subcontractor for TPC, arrived without all the pieces of the system and without the plan! When I asked the subcontractor how this happened, he said ?what do you expect, Ty?s a salesman?. Luckily the equipment finally did get installed. However, the programming of the system was never complete by TPC ? no response to phone calls, emails, or certified mail. And forget the training and 2 year written warranty. We have since found a certified Nortel rep to finish the job TPC would not do. Follow through, honesty, integrity ? that?s what I expected when hiring TPC. Ty took the money and ran. (Just like the first reviewer said!)
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