I was told that he always sets the new heaters low to pass the inspection by Franklin County. I told him we've had it for a month and it's worked fine till today. He told me to turn it up a little at a time till we had enough hot water. He never addressed my concern or gave me a valid explanation of why this would happen after a month. He acted like I was an idiot and kept saying to turn up the heat. He even told me maybe one of my children turned it low or the the inspected did it. I said my child is 25 and doesn't go into the basement and that the inspected never even touched the heater. He merely pointed at things with his flashlight. Very disappointed at their non answer. Won't use them again.
Pros: installed hot water heater quickly
Cons: it's not working well
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