I recently visited Jade Aveda in Greensboro for what was supposed to be highlights and will NOT be returning for another service. The highlights came out darker than I had requested and upon my dissatisfaction, I called Jade a few days later to discuss how this could be corrected. Much to my surprise and disgust, I spoke with one manager who invited me back to the salon only to pay FULL price for the correction. Unacceptable. To make things worse, a day and a half later I received a call from a different manager. Upon learning who she was, I became excited that there was going to be a positive resolution. Only to find out, she was only interested in rehashing what the previous manager and I spoke about and again reiterating the salon policy. I understand policy. They are there to protect businesses. However, in the health, wellness and beauty industry, I believe that each client is different from another and there should be specific guidelines for instances such as these. There was no effort to resolve the matter and it was clearly stated to me I would not be invited back to correct the color complimentary. Unbelievable. If this review deters just one person from going to Jade then I've done my job.
Pros: Aveda Retailer
Cons: Poor Service, Poor Customer Service
more