Jade Aveda Salon

I've been going to Mark for haircuts and highlights for about 4 years now. I wouldn't even consider going anywhere else. Yes, it's more expensive than other salons, and he's more expensive than the other stylists in the salon. But it is totally worth it. I used to have hit or miss haircuts. i haven't had bad hair since I started going to this salon. I don't understand the negative reviews. My experiences have always been great at this salon. more

I get hair cuts and facials at Jade Aveda Salon. Brittney does my hair, and she is very good. They are always careful and take the time to speak with the client beforehand about what the client wants. That way we are all on the same page. Chelsea is fantastic for facials. I have rosacea, and I am in much better condition when I leave. From the time I walk in, to the time I leave, there is a huge difference in my skin condition that happens in that hour. My experience at Jade Aveda Salon has been very good overall. I used their academy services, but that didn't work out too well. However we worked it all out. The salon takes personal care of you, probably more than other salons. They have a personal interest in their clients. It is that extra step makes the experience that much more rewarding. more

Mark was my stylists, so when he opened Jade Aveda Salon I followed him there because I was so pleased with his service. The customer service at Jade Aveda Salon is outstanding. They are personable, and the receptionists are always great. I am offered tea or water when I come in. I am very happy with the service. I get my cuts and colors there, and I am always pleased with that. The only reason I gave a 4 on total experience is because it is difficult to get an appointment with Mark. Mark is very good and consequently very busy. I have to schedule appointments way in advance. That in a way is positive; it speaks a lot for Mark and the salon. One of my favorite things is that they don't have a pushy sales attitude. The front half of the salon is retail. I don't use Aveda, so I don't really use Jade's products. Most places are pushy in terms of their retail products. Mark will use different products in my style, and will ask if I need products. If I say yes he is helpful, and if I say no it is not a big deal. I love that they are not pushy as if they are on commission. On Jade Aveda Salon's website it talks a lot about their team. It uses the word "team" a lot, and I like the feeling that it is not a cut-throat salon in terms of having one stylist against another or a strict hierarchy. The client-stylist relationship is very good, as is the rapport between stylists. There is a pleasant, calming atmosphere. I am a big fan of Jade. more

My experience was awesome, I have been there for a mint body treatment and a facial, the facial in particular was terrific, I have had a number of facials including two at Grandover Resort and I have to say that Chelsea's facial was far better than anything I have had done in the past, I believe it is not just the products that smell and feel wonderful but also the kindness and genuine concern shown by the staff. I would highly recommend anyone take the time to experience the spa treatments at Aveda. Pros: Chelsea Esthetician Cons: none more

I recently visited Jade Aveda in Greensboro for what was supposed to be highlights and will NOT be returning for another service. The highlights came out darker than I had requested and upon my dissatisfaction, I called Jade a few days later to discuss how this could be corrected. Much to my surprise and disgust, I spoke with one manager who invited me back to the salon only to pay FULL price for the correction. Unacceptable. To make things worse, a day and a half later I received a call from a different manager. Upon learning who she was, I became excited that there was going to be a positive resolution. Only to find out, she was only interested in rehashing what the previous manager and I spoke about and again reiterating the salon policy. I understand policy. They are there to protect businesses. However, in the health, wellness and beauty industry, I believe that each client is different from another and there should be specific guidelines for instances such as these. There was no effort to resolve the matter and it was clearly stated to me I would not be invited back to correct the color complimentary. Unbelievable. If this review deters just one person from going to Jade then I've done my job. Pros: Aveda Retailer Cons: Poor Service, Poor Customer Service more

I would not recommend this salon. An acquaintance of mine recently had highlights done and was dissatisfied with the outcome. Her highlights were darker than she had requested. She called a couple days later to ask for 10-15 additional foils to lighten up a bit. The manager only agreed to correct their errors if the customer agreed to pay for the additional service. Cons: Rude customer service, poor results more