I have to say that one of the greatest things about Merrick is the staff. Yes I agree the receptionists can be a bit snippy at times, but I would be too if I was dealing with all those people on a regular basis.
The vets are amazing especially Dr. Bowes and Dr. Kasper. I really like the techs they have as well. We took our cat to VCA for awhile and the techs were unfriendly and they just didn't care. The young, short, long haired blond assistant was extremely friendly and caring towards my animals. She would constantly come out to talk to me about my dog whenever she saw me in the waiting room and I could tell that she honestly cared. The tech, with short highlighted blond/brown hair was also very very good at explaining how to use the medication to me. The techs seem to know exactly what they are talking about and unlike a lot of places i've been, they can actually answer questions without creating even more confusion for me.
I recently came across this website and noticed that
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