Had them rebuild (2) dewalt 18V battery packs for me.\r
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Took them back the next day with some concerns about them having a lighter weight,and the fact that you could feel and hear the new battery cells rattling around in the pack.\r
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Instead of immediately trying to discern my concerns and reassure me about the quality of the rebuild ,the counter man spent his time being arguementative and basically called me a liar in a "politically correct " kind of way by saying he didnt believe me.\r
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As a paying customer i got no respect when i came back to complain and ask questions about a product they sold me.\r
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If he had taken 30 seconds to try and alay my reservations by pointing out how and why i would have no probleem he instead chose to be confrontational.\r
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Luckily someone with a better sense of customer service came out and solved the situation.\r
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However ,it was too late....\r
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The whole incident left a bad taste in my mouth,and apparently they have no interest in training their pe
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