I got a call letting me know that they were going to cancel my appointment the next day for a cleaning since I hadn't had an exam in over a year. The lady was very rude and in a demanding tone asked me ""why are you scheduling your appointment here anyway, you'r previous appointments were with the South office"" I explained that I had moved and she said ""Oh, well that's fine then"", like I needed her approval on my personal business?? Then she decided to change the appointment FROM a cleaning TO an exam and schedule a cleaning the following day. The next day I called to confirm that this was still the case as my appointment was for the following morning. They told me that I had NO appointments schduled. Then they re-scheduled me and put my appointments back in their computer. The next day I get my exam and confirm that I would be back the next day for the work that was needed and a cleaning, they agreed. The next day I wake up early again, drive 22 miles again only to be told that my appointment had disappeared AGAIN!!! They couldn't fit me in and I could come back next week. They were very rude and could care less that I drove 22 miles out of the way to be there in the morning. They seemed to be unconcerned that they were the reason I was there (they made the appointment) and even less concerned that they were the reason I wasn't able to get in (they didn't put the appointment in the computer). This place is so disorganized. All they had to say was that they were conducting a lot of interviews lately and had new people and had no idea who could have set the appointment that was now gone. I am now seeing a new dentist that has a much nicer attitude and is much better organized.
Pros: On my insurance
Cons: terrible service
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