This is in response to John M's review. I really should not give any latitude to his incorrect "facts" but I have to respond because I do not like people not telling the truth on what really happened.When Mr. M called, the employees are instructed to give the cost of an office call and exam, nothing more can be quoted unless the pet's injury is evaluated. This cost of $48 includes a complete physical exam and an estimate for the repair of the injury. Mr. M forgot to mention the performance of a complete physical exam in his review.I did check my computer records in which all of the times are stamped when logged into the computer. Mr. M was taken to the exam room at 10:58am and he paid his bill at 11:17 am. Accordingly to his account , he should of left at 11:05 am.\r
Mr. M was upset that he had injuried his dog while trying to save money for a professional grooming.He was very short with me and not open to my suggestions at all.\r
After assessing the injury, a quote was presented for p
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