I had the worst experience with golden hand moving. To start, they were 4 hours late to pick up my stuff, then they began to tell me that I need to pay double of what was estimated. They wont continue the job if I don't sign the paper work and I refuse to sing the paperwork until I know exactly how much it is going to cost. Once we agree upon a number i finally sign the paperwork. They upon arrival to my new location, they begin to tell me how much more I am going to need to pay when I already payed them double what they had originally told me. They wouldnt unload my stuff until i payed them CASH.... who has 2,000 cash laying around?? So now they have you because you need your belongings and they wont unload until you pay. I had an overall terrible experience with this company it added so much unneeded stress to what is normally a stressful situation in it self. I would not recommend this company to anyone unless you want to be fully taken advantage of and scammed!
RESPONSE FROM Golden Hand Moving and Storage:
we do our best to serve our customers. we received the job from a broker and therefor their price is only based on estimate. In additional of having packing she also had long carry that drove the price higher. upon pick up all clients need to sign all the documents prior to the pick up. Payment can be made with credit card, postal, money order, or cash and is written in her contract. we do accepet credit card according to the contract.which she did pay.
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