My dog has been getting groomed at Village Way for a couple of years. We've been satisfied, but not overly happy with our experience. It's hard to find groomers for large breed dogs, so we've stuck with Village Way. Last week my dog came home with fleas after getting his hair cut. I understand that this could happen and wasn't blaming them. I did call to ask about buying Frontline and to make them aware of their flea problem. After telling the lady answering the phone, I didn't even get a simple ""I'm Sorry"". Instead I got a lecture about how I should be using a preventative to keep him from getting fleas. Our two dogs and two cats have not had fleas all year and she wants to lecture me about my dog getting fleas in their office. Needless to say, we will not being buying our Frontline there and he will not go back their to get groomed. All four of our animals go to the vet at Valley Animal Clinic and love the people and the staff. Unfortunately, they don't do grooming. \r
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Again, I understand that things like this happen, but what has happened to customer service. A simple, I'm sorry would have been sufficient.
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