They repaired my sewer in 2004. Three weeks after their ""5 year"" warranty was up we discovered a problem. When I called the owner she said it could be... rodent, it could be a spring under the property, it could be they couldn't get proper grading. it could be.. it could be.. it could be.. excuses excuses excuses. Not once did she offer to come and look at the property or offer any type of solution. The damage was obviously happening during their ""warranty"" period. The problem I had was the same problem they were hired to correct. \r
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1. No rodent tunnels were found when I had the line replaced by a reputable company \r
2. Checked records no ""spring"" under my property\r
3. The company doing the work was able to get proper grade\r
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What was found were several big boulders that should have been moved by Root but were not- they bent or moved the pipe around the rocks instead. They had also installed the pipe coming off the main sewer line 1/4 in off so there was no way they could have had a proper installation. The ground underneath the line was not packed properly to support the pipe. \r
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Why would the owner say they could not get proper grade-isn't that what they were hired for? \r
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When I asked the owner if they would fix the situation or at the very least give me a break on pricing to have it replaced again she refused to help. She yelled at me and said ""There is nothing you can do about it now"".\r
Bottom line is if the work had been done correctly it would have saved me the money and hassle of having to replace the line that they supposedly fixed. \r
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I would give this company negative stars if I had the option\r
Cons: Excuses Excuses Excuses- bottom Line is bad workmanship
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