I lived in one of their properties for 4 years. I was under lease for the first 2 yrs, I was on a month to month after that point. Right after my 1st anniversary in the home & another repair that hadnt been made I got Ray Johnson on a call & he had the nerve to tell me that they were in no hurry to get the issues fixed. He informed me that per my lease if I have reported an issue in writing & it is not taken care of within 10 days I was within my rights to terminate the lease w/no penalty. Here are just a few examples of the issues I had w/their untimely sometimes nonexistent maintenance service. AC went out it took 2 weeks to get someone to repair @ 5 months to get the heating coil put in. Hallway flooded (multiple times) 4 months & 3 written requests to get fixed. They sent a plumber out due to a hallway flood plumber cut a large hole in the wall to make repair 15 mo. later still hole in wall. Soap dish off in shower. 4 yrs later still not fixed & they have mold growing behind the walls & coming through all the grouting in the shower. The City came to the home in May 08 & found a leak on the property. Notified Apex & let them know I needed a letter stating that the leak was fixed for the City. Repeated requests ignored and costing me a fine. Heating core burned out in oven ? 6 months never repaired. I decided to move. Sent them a certified letter in June 09' giving 30 days notice. The letter was signed for by B. Brewer. Each mo. for the last 3 mo. I got a letter stating nonpayment of rent for that month. Got 3 calls from Ray the 1st mo. after I moved asking why I hadn't paid my July rent. I told him I moved per the 30 day notice sent to them. He said he would notate the records & forward my deposit back to me as soon as they inspected the property. I got a second letter in August stating nonpayment for Aug. I called & left 4 voicemails for Ray but he never returned my calls. I got another letter in the mail yesterday stating that I had not paid my rent for Sep.
Cons: Rude Customer Service, Nonexistant Property Maintenance
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