We attempted to make the extra key for the new car we bought after they BULLIED us into it by calling us at work, home, etc. to threaten to repo the car if we did not present them a copy of the key (which doesn't even belong to them, it belongs to the creditors). When I arrived on their lot to tell them about the key, they MAGICALLY FOUND one! Wonders never cease... I am in the US Air Force and would not attempt to wrong a dealership or it would be my head on the chopping block in my career! They called me and screamed at me when I was following our creditors' instructions on obtaining the title for trade in, doing whatever I could because we were having a bit of a setback on the title. I called Joe Cooper of Yukon to inform them of our process for obtaining the title and they called me back, screaming at me, ""I don't CARE what the creditor says!"" The creditor is contracted through them - if they don't agree with the creditors' course of action (even though the creditor is the only one in charge of your deal once the new car is in your possession and you're paying them) they shouldn't use this creditor. For the record, the credit people have been very helpful, understanding, and intelligent in working with our case as opposed to Joe Cooper whose employees have been nothing but dishonest, rude, and illegal in their contract with us. We tend to follow our creditors' instructions for this reason, but Joe Cooper would have none of that even though we were doing NOTHING wrong! Joe Cooper wants to back you into a corner so you can give them what they want (which is illegal - we've consulted legal advice) so they'll say whatever it takes to scare you into buying in to what they say. The creditors DO know about this dealership and will be looking into helping us take legal action. I'm sure they don't appreciate that their contractors told us, and I quote, ""I don't care what the creditors told you!""
Pros: n/a
Cons: absolutely NOTHING right about this dealership
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