We started using SCI Solutions because we wanted to put everyone on the same page. Our hospital is not centralized scheduling, so different departments were using different systems and there was some double-booking occurring.
Our schedulers love SCI. In addition to getting everyone on the same page, we have enjoyed extra benefits, such as the appointment reminders that we are able to send -- through letters, phone, and email.
SCI's implementation team has been outstanding. They are like the three Superheroes on SCI's website.
We went live with Order Facilitator 1-1/2 years ago. It was an unusual story because the person I hired for the SCI administrative position at our hospital had to be terminated. We were live but not everything was being done to promote the product.
If it were not for SCI's implementation team, I do not know what I would have done. They took extra time to train me and another staff member, doing everything they could to get us up to speed.
We went live with Schedule Maximizer in June and are currently in the process of changing out our entire core system. I have had a chance to do some site visits at other hospitals and have noticed that, because of SCI Solutions, we are ahead of the game in terms of technology. This makes me very proud of our hospital.
Using SCI also helps break down the walls and open up the line of communication between hospitals and physician offices. If you have any problems with physician offices, this is a good solution.
I have already recommended SCI. It requires some work in the beginning but it is so worth it when you go live and everyone is on board using the system.
Pam Thompson
Patient Access Manager
Onslow Memorial Hospital
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