I took my dogs there for years, even though it was a 40 minute drive to get there from where I live now. They seemed to do a good job and I just stuck with it. I still think it is a safe place to take your pet. But... Im not going back.\r
My dog HATES having his nails clipped. Even with the best tool, lots of petting, and never cutting them too short he just hates it. So I asked if I could have his nails cut while he was under anesthesia for teeth cleaning. The desk person said they could do it for $9, but charged me $11 on the bill. ( I also specifically repeated this request when I dropped him off ) When I got the dog home later I noticed the nails were not cut. I figured they just forgot, no biggie, but I called back to have my money for that service refunded. I told the person who answered the phone what happened, and when she returned to the phone after checking she told me that the technician said she had indeed cut the nails. She had cut two paws worth while he was awake and he ""freaked out"" so she cut the other two while he was under.\r
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So in spite of asking specifically to have them cut while he was under, they still cut some while he was awake. And the fact is, they didnt cut them. I ask you... if they are still so long that they cause the toes to curve a little when he stands up, are they cut? They dont look cut to me. I think I should know what cut dog nails look like on my dog after cutting them monthly for 11 years. Please! I let them grow that long on purpose in anticipation of sparing him the grief of cutting while he is awake. \r
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Even from a business sense its illogical. Say I'm wrong, they did cut the nails. Are you going to quibble with a customer who spends about $200 annually in your store over 11 dollars? Really? They refused to refund the money, but offered to cut the dog's nails again. I guess the part about how the whole point was to have him asleep while they're cut just sailed over all their heads, even though I mentioned it repeatedly. Why would I pay someone to cut his nails while he's awake? I'll do that! I dont need to pay anyone.\r
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Thanks but no thanks.... I'll be taking my business somewhere else, there is nothing special about this establishment that warrants a 40 minute drive. I'll be looking for a new vet now.\r
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Congrats TOAH, you just lost a customer.\r
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Pros: Vets act professional and seem to be good at what they do.
Cons: The front of the house service.
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