The vet and vet staff are good. However, the front desk personnel are horrible. Very rude, condescending and often keep you waiting without explanation. Hard to believe that Dr. Sonmor doesn't require them to provide better customer service. Banfield has a poor reputation in Dothan due to the front desk staff. It would also help if Dr. Sonmor was more readily available to talk with. You often end up talking with the front desk personnel (who relay messages) and end up getting second-hand (filtered) information. Just a lot of room for improvement. After using Banfield for the past year, I am fed up. There are better options for veternary services in Dothan.
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