I was their first customer about 10 years ago. It was serendipitous in that I had co-founded a Dot-com and Jamie was one of my employees, but I found The Home Theater Store independently of knowing Jamie.
I initially looked at several other companies and it was a stiff, rigorous process. I chose The Home Theater Store over two or three other vendors because they were a highly qualified, full-service vendor and I felt that I could trust them.
They were a one-stop shop, from controlling of the contractor to the purchasing of equipment.
The first thing that they did for me was build an entire home theater from an unfinished room. They did the planning and pre-wiring, and installed soundboard walls, carpet, chairs and equipment -- the whole nine yards.
They did a good job up front, so I have continued to use them over the years when I have needed to refresh the equipment and upgrade. I also have used them to install the system in my master bedroom and to do the audio and video setup for one of my businesses.
They know what they are doing and they are good guys to deal with. The only glitches I have experienced have been on the equipment side, which is expected. Jamie has always stood behind it and made sure that I was happy in the end.
They have had ample opportunity to lose me as a customer but have always come through and kept me.
I have already recommended The Home Theater Store to 3 or 4 of my neighbors. I would encourage others to give them a look. They are dependable and they do high-quality work.
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