i had a serpentine belt fixed by matts company palm tire 3 months ago. the belt fell off of my car today and being that i paid almost $200 for it i figured to call them for help. yes $200 for a serpentine belt but lets move on. matt (the owner) responded it couldnt possibly be his fault and he would not help w the tow or anything. he said his guys couldnt have gotten something as simple as a belt wrong. so i told him i appreciated the faith he had in his guys but less than a year ago i had a $450 brake job done by his crew and had to bring it back twice for my brakes squeeking, so maybe it could be a defective belt or installation issue. long story short when i asked if another shop (because im so far away) found it was a faulty installation or part if hed cover it. matts response was ""im onto you and will take you and the shop to court"". great customer service from a great owner. matt would have had himself an extra $300 for trying to help out if he knew how to treat a customer. stay away from palm tire they will take you to judge wapner.
Pros: you can pay less for better but why?
Cons: the owner ""is on to you and will take you to court""
more