We had a defective Kenmore HE3 washer (identical to Whirlpool Duet) - a very common and popular model. Had cleaned out pump filter before (was totally empty), then called TopCat. Repair tech told us the washer is still not working and we would need ""a new control board and a new pump.\r
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While we were disappointed at the initial visit, the owner of TopCat called us and was genuinely concerned and asked for feedback about the technician. Refunded the service fee.\r
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Any business that is larger has to rely on employees and they all make mistakes, but I recommend TopCat as the owner showed that he was genuinely concerned and cared about the customers.\r
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Pros: Fast, genuinely interested in fixing issue
Cons: Unable to repair washer immediately
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