Insurance company parred with Council, went in to get my son glasses. Great service, very friendly staff, very helpful with the whole process of picking glasses. What is unbelievable is the wait for the glasses. I went in on a Monday and was told that they would be ready by Friday or Monday the latest. Well now 2 weeks have gone by and every time I call the day keeps getting pushed further and further back. Had I known this was going to be the case I would have deefinately went somewhere else. I am calling my insurance carrier tomorrow and seeing if I can cancel the glasses at this place and go elsewhere,
Pros: good customer service
Cons: unheard of waiting period/ given the run around
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