I was not a new patient but changed my insurance,when i gave them my insurance card they told me it was not updated.I had no idea what she meant cause this was what the ins had send me to use.I called the ins while i was there after my husband faxed his ins card over (they said that wasn't the right one either) The ins man was very helpfull and asked if he could talk to the staff member.I handed my cellphone but the staff said they didn't take customers phones,the ins employee had to call the office. The ins man did while he put me on hold.When he got back with me ha said i had to make a new appointment and that he would send me the new updated ins card.Since i was at the office already and had my appointment i asked if he could fax the prove of ins to that office. The ins man said he told the staff to call a # to pick up the fax automatically and that the staff refused to do that.
Pros: nice doctor
Cons: rude staff, they do not care about people
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