We have used the services at Cobble Hill before and were fairly satified. Recently, when we took our beloved dog (during August) I walked back to the Deluxe Air-conditiong Suite to get him situated. The Suite was hot. There was no air coming from the floor vent. I told the employee - she checked the thermastat and stated someone had raised the temperature. She adjusted the thermastat and it began working properly. I left Cobble Hill feeling they were not cooling the Suites appropriately to ensure that pets don't suffer heat exhaustion. I was worried sick about our dog so I called back in about an hour to cancel his stay and have him picked up. A different employee told me it was warm initially in the Suite due to the door being opened for the previous dog to go outside. This was clearly not true.
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