One of the Aqua Quip techs came to diagnose a problem with my low-speed heat pump... Wasn't even able to figure out how to open the electrical door on my Sundance Spa then suggested I needed to replace the pump but only after I had the spa raised up off the ground from its lower deck platform. I took a chance and called another independent Spa repair guy from Everett. He figured out how to open the door and discovered that my pump was just clogged with debris thus saving me the expense of a replacement. I contacted management at Aqua Quip who offered nothing better than a 50% reimbersement on the original service call. I dislike ignorant customer service reps even more than I dislike incompetant service techs.
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