My old unit was 13 years old and was on the verge of going out. I went to the Home Depot and set up an estimate. I ended up buying a deluxe 15 seer model. I was excited and maybe had too high of expectations. I was told I would get certain type of filter, my ceiling would be fixed (damaged from old unit), and an upgraded thermostat. They were quick to install +. However, they broke a piece out of my attic entrance and told no one. They brought the wrong filter. They brought the wrong thermostat. On top of that, the unit quit working three hours after it was installed. I tried to call someone but couldn't make contact. I finally made contact after a series of phone calls. They sent a tech out. He was a good man. He told me the unit was overwhelmed and pointed out several issues where the installers made mistakes. He got the unit running again. The second time someone came out, they brought the right filter and the right thermostat and discovered a pin hole leak the installers left in the tubing. I must say atleast they were honest. They fixed that and promised to bring the 2 years worth of filters. I still haven't seen these yet. The latest now is the thermostat is blank and my unit quit. Again I could not make contact with anyone, including the sales rep. I finally made contact through one of their operators and have someone on the way. So here I sit with sweat beading up on my forehead waiting for the service guy. Lets hope this is the last time for real. And I hope this is an isolated incident but by the looks of some of the other reviews. it isn't. Hope this helps. If I wouldn't recommend them to my mother, I wouldn't recommend them to anyone else.
Pros: Once you make contact, they try to be very helpful
Cons: Everything that could have gone wrong, did.
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