I was visiting from out of town for a wedding. I went to the Franklin Spa for 3 hours of spa treatment. I loved my facial and my massage. My manicure and pedicure were not good. The nail polish for my pedicure was so thick that it smeared off 1 hour after the pedicure was completed. SInce I only had 1 hour until the wedding, I had to go and get a new pedicure someplace else and ending up paying another $20.
When I contacted the spa to complain, they were very responsive and offered to credit my Visa. Then, when I tried to call them back to give them the number, the line was either busy or nobody picked up. When I finally reached somebody, she apologized and took my information, promising to credit me. That was 3 weeks ago and still nothing.
I would have given them 3 stars had they remedied my problem, but they did not. It is unfortunate because I really enjoyed my facial and massage.
Pros: Great massage and facial
Cons: Terrible pedicure
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