I filed an order online and called to confirm. Came to pick up 2 days after they said it would be done. Was not done. Was told , with some serious attitude, that they did not know when it would be done and weren't responsible for it. Called manager, was told that it would be done at noon. At no point did this manager utter the word "sorry". At 1:15 PM they could not find it initially. It was not boxed up and ready to go.
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