I have been going to Hillcrest for 20+ years but never had any emergencies or surgeries done on my animals. When my dog had emergency surgery there, in the middle of the treatment (she still had stitches) they refused to treat her any longer until I paid the balance. We had agreed earlier to monthly payments but now that the dog was having complications, which I later learned was from botched surgery, they wanted all the money upfront or no treatment. To refuse treatment to an ailing animal is inexcuseable!! I did take my dog to another animal hospital, they redid her surgery to correct the Hillcrest surgery and she is great--no thanks to Hillcrest. I will NEVER have an animal treated there again. I have told all the people that I have previously recommended to Hillcrest to stop taking their pets there if they love their animals. To no surprise, almost everyone I spoke with had ONLY bad things to say about the place.
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