My family and I reserved a large cabin for Thanksgiving. Golden Bear Cottages charged our credit card for the deposit when we made the reservation. Months later when we stayed and they charged our credit card the other 1/2 of the bill. \r
Once home, we did not have a chance to go over our credit card statement since it was around the Holidays and we had many visitors from out of town. Later we found they charged us a third time (HUNDREDS OF DOLLORS over what they should have.) \r
I contacted the office and faxed copies of credit cards statements their Office Manager but she is not returning calls and HAS NOT REFUNDED OUR MONEY. Although she could see THEY OVERCHARGED us, she said we should have contacted them sooner. \r
Since then, we have found MANY other individuals posting reviews that had their DEBIT OR CREDIT CARDS OVER CHARGED! Seems they have a habit of this!\r
I would NOT RECOMMAND staying here! There are MANY other very nice places in Big Bear –\r
DON""T THROOUGH AWAY YOUR MONEY!\r
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Update: Golden Bear Cottages LOSSES in court for OVER CHARGING! Without much effort anyone can see their history of OVER CHARGING 'guests.' Read past reviews and the Better Business Bureaus ""F"" rating As of 5/12/2010 they listed ""22"" complaints of OVER CHARGING. See if the number has gone up www .la.bbb . org /Business-Report/ case/Golden-Bear-Cottages-13065236. They also did this to me & I had to take them to court! Only after being served court paperwork did they refund me the principle amount. A few days after that they refunded me another 'part' of the interest and court fees. I followed through with the court case to obtain the small balance owed and to make sure others know they can not trust Golden Bear Cottages! I won the case and will make sure Everyone Knows -DON'T TRUST Golden Bear Cottages!!!
Pros: Big Bear Lake is great
Cons: OVER CHARGED HUNDREDS to CREDIT CARDS
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