My family and I stopped at your establishment on 7/19/09 for a bite to eat on our way from NY. After waiting a long time to receive the order from Roy Rogers we saw clearly that the reason was the person preparing the food was moving at a snails pace. We proceeded to get some fixing and found fruit flies feasting on the fixings. I informed one of the employees who told me that it would be taken care of . There was not butter for the baked potatoes we ordered as well, but the cashier took care of that at my request. A few minutes later someone came and took a couple of the containers to the back. We waited for 15 minutes to get some fixings but no one returned.
We left to eat the meal only to find out the extra cheese I paid for was no where to be seen, and the baked potatoes were brown on the inside as if it was soaking in hot water. . I called the manager the next day he apologized, and offer some free Roy Rogers coupon for the inconvenience. I clearly ask if it could be used at another Roy Rogers. As if that was not enough the couple bags of fudge I purchased tasted expired.
Pros: Great for one stop shopping
Cons: Employees/ service needs improvment
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