The most unpleasant auto service received to date.
Took my car in for 60k service. Got my car back with the tires rotated but the tire pressure monitoring system not reset. Meaning my display readout inside the car was pointing to tire pressures measuring the wrong tire. The door jam has the manufacturer's recommended tire pressure of 32 or 34. These guys gave the car back to me with pressures from 37 to 40. Not even consistent. The radiator fluid was supposed to be replaced. When i checked it was at the same level when I took in the car. That is, at Minimum. What tech would incorrectly fill the reservoir and leave it at Minimum?
These guys are a bit cheaper than most places. But don't even waste your time. I had to take the car into Glendale Infiniti to have them check the work and redo the auto trans service.
Bottom line is, the average joe knows how to change his own oil, replace tranny fluid, etc. We don't because we're attempting to save time and money by having a certified tech verify there aren't any issues with the car aside from the things we know how to do. This is where we pay for their experience and due diligence to check for maintenance issues outside of the maintenance work they're performing.
When you get a car back and the basic things are incorrect that's going to leave you feeling doubtful if the work was done. Or checked. You are infact paying for a road test too right? So they don't check tire pressures in their road test? Or reset the TPMS?
What's worse is the customer service received by these guys when the issue was brought up. Four days after leaving messages I finally speak to one of their service managers. The service manager Joe is probably the rudest service manager I've ever had to deal with. I was told by the GM and the Regional Service Manager that he's been known to be difficult to deal with. My answer is ""the fact that you know this and are telling me this says a lot about the kind of people you employ to represent your company"". You want customer service people to work with customers. All I got was a guy that wanted to argue with me. And when they tell you that will take your car back to recheck the work. Remember, that they're not entitled too. And if you turn it down it doesn't mean that you're turning down someone checking out the work. When they did the work wrong there's no reason to give the car back when they insult you and belittle you.
A redo is a privilege not a right to redo the work. As an aside, I took my car to Devin at Glendale Infiniti. They found a cracked belt. A dipstick with a broken seal which caused oil to spill over to the under carriage guard. The transmission fluid needed replacing. Listened to my concerns over my past experience at Infiniti Montclair and made sure to double check everything.
Santa Monica Infinit went out of business. I'm curious to if this is a problem with Infiniti in general losing customer loyalty due to bad reps. Montclair can keep this up and expect the same results.
Cons: people
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