Infiniti of Montclair

The experience was great. Greg was very professional, knowledgeable and always kept me up to date on the status of my vehicle. I will be sure to always take my vehicle to him when there is a need for service. Montclair Infiniti has provided the best customer service by far of any manufacturer that I have delt with while owning other vehicles. \r Thanks to Greg and the Montclair Infiniti service team. Keep up the good work. more

I brought in our QX-56 for a battery issue and it was completely resolved by Kevin in service. He is always a true professional as well as friendly and polite. more

We have bought two cars with Jodie Caccavale at Infiniti of Montclair. We were so please with the first deal, we came back. That is an hour and a half drive for us. Both times we got the car we wanted and felt certain that we got the best deal. If there is a third Infiniti in the future, Jodie and Infiniti of Montclair will be the first call I make.\r more

Professional, customer oriented dealership, honest and loyalty that bring customers back to Montclair.\r more

Jodie rocks and we made a video! Jorge spent lots of time with us showing us the features! I also posted on their Dealership Facebook page. Best car buying experience of my life. We love this QX80!\r more

Very good, fast service and the technician was very good\r more

Jodie and Martiza have provided excellent service and have made a me a loyal customer. I have been a fan of Inifiniti since before I had a driver's license, and those individuals make me feel very taken care of and I have driven past other dealerships because of them.\r more

My experience was really good and the service was great\r more

On time appointments. Great Service Manager who makes sure you are satisfied with your service. Excellent Service Department. \r more

I only went back for service because my past experience was so terrible, the people this time were nicer. I will probably return for service in the future as this location has the best prices in So Cal. \r more

I felt like was at home. All the employees treated me like I was family.\r more

First class service. Exceptional folks doing a great job. Very reasonable. more

I got an oil change. Keith took care of the transaction. Pleasant atmosphere. Very friendly staff. Wouldn't go anywhere else more

IOM wasted our time and they made us wait for hours. The dealership is offering a buyback program for this thanksgiving weekend. So we came in to see what they could do for us, we found a bigger car that fit us perfectly that they had in the lot and we wanted to trade in our vehicle. Up front before any negotiations we told Eugene to tell us right away if there will be a deal or not but Eugene said yes there will be so we then waited. the first deal was trade our car in per the buyback program and get the other car as if it was a new purchase. He then said there will be no money down and payments will be lower. Then Steve stepped in and 'tried' to work something out, but failed big time. He couldn't work out a deal for us and we ended up going home with nothing. Wasted 3 hours waiting for nothing. They shouldn't give people false promises and keeping our hopes up. what happened to ""where the customer is #1""? more

This is pertaining to the sales staff only I have not had any work performed here so my review is focused on sales and their customer service. In 2009 my 2007 G35 lease was due and I was returning the car back to the dealer, contract clearly indicated that ""ANY"" dealership can ground your car at their location. I followed all the procedures, had a third party vendor come out to inspect the car for wear n' tear and or damage, got the paperwork from him to turn it in. Went to the dealership to ground the car there and low and behold some how the Finance Manage Shawn Tahari got involved and said I could not ground my car there. I asked him why not his response he did not have room for my car. I live less than a minute away from this lot so I drive past it day in and day out. I can clearly see that their back lot is half full and that out in the main lot that had a least 5 spots open. So, I looked at him turned around and looked at the lot, and asked him again ""ARE YOU SURE?"" He looked at me as if I was the idiot that was blind and said ""YES."" I then proceeded to ask the receptionist politely for the number to Infiniti Corporate to file a compliant against Shawn Tahari for less than poor customer service, also to lied to me to my face, and to discriminate me possible due to my age and race. Low and behold a day later the Sales Manager called me very politely and instructed me to bring my car in, to have to returned at their lot after I had filed a complaint against Shawn. I find it funny how all of a sudden a day later they have space for my car... If I could give negative stars I would! I would never bring my car here for any reason. Buyers be warned of their sales staff customer service!!!! Cons: Less than poor customer service, rude, and discriminatory more

I was told by another Infiniti Dealership that I needed extensive work on the transmission of my 06 FX35 and that it would cost upwards of $800. I took it to Infiniti of Montclair for a second opinion and they corrected the problem for $125. They could have made some extra dough but took good care of me instead. Great service guys! Pros: Excellent Service Department more

The most unpleasant auto service received to date. Took my car in for 60k service. Got my car back with the tires rotated but the tire pressure monitoring system not reset. Meaning my display readout inside the car was pointing to tire pressures measuring the wrong tire. The door jam has the manufacturer's recommended tire pressure of 32 or 34. These guys gave the car back to me with pressures from 37 to 40. Not even consistent. The radiator fluid was supposed to be replaced. When i checked it was at the same level when I took in the car. That is, at Minimum. What tech would incorrectly fill the reservoir and leave it at Minimum? These guys are a bit cheaper than most places. But don't even waste your time. I had to take the car into Glendale Infiniti to have them check the work and redo the auto trans service. Bottom line is, the average joe knows how to change his own oil, replace tranny fluid, etc. We don't because we're attempting to save time and money by having a certified tech verify there aren't any issues with the car aside from the things we know how to do. This is where we pay for their experience and due diligence to check for maintenance issues outside of the maintenance work they're performing. When you get a car back and the basic things are incorrect that's going to leave you feeling doubtful if the work was done. Or checked. You are infact paying for a road test too right? So they don't check tire pressures in their road test? Or reset the TPMS? What's worse is the customer service received by these guys when the issue was brought up. Four days after leaving messages I finally speak to one of their service managers. The service manager Joe is probably the rudest service manager I've ever had to deal with. I was told by the GM and the Regional Service Manager that he's been known to be difficult to deal with. My answer is ""the fact that you know this and are telling me this says a lot about the kind of people you employ to represent your company"". You want customer service people to work with customers. All I got was a guy that wanted to argue with me. And when they tell you that will take your car back to recheck the work. Remember, that they're not entitled too. And if you turn it down it doesn't mean that you're turning down someone checking out the work. When they did the work wrong there's no reason to give the car back when they insult you and belittle you. A redo is a privilege not a right to redo the work. As an aside, I took my car to Devin at Glendale Infiniti. They found a cracked belt. A dipstick with a broken seal which caused oil to spill over to the under carriage guard. The transmission fluid needed replacing. Listened to my concerns over my past experience at Infiniti Montclair and made sure to double check everything. Santa Monica Infinit went out of business. I'm curious to if this is a problem with Infiniti in general losing customer loyalty due to bad reps. Montclair can keep this up and expect the same results. Cons: people more

I've tried the rest, Infiniti service is definitely the best. They'll treat you right. I've taken cars to many other service departments and have never had the great service as that I've had here. Pros: Very helpful and an overall pleasant experience. more

My last few visits to the Infiniti of Montclair have been great. They provide excellent service, they are very detailed when explaining what type of service is needed and recommended. After the service is complete they will make sure to call you as soon as the car is ready to be picked up. The car will be driven to the entrance so that you wont have to look for it and make you feel like your very valued. \r \r After the servie is completed the car is also returned washed and clean ready to go on the road. Pros: excellent service more