Customer service was excellent. The sofa can be made pretty much any way you want it. Depending on what you want, it can get to be a bit pricey. Then again it is still a lot cheaper than a place like DWR for a comparable sofa. Our consultant, Victoria, was very helpful. There is also a consultant there named Chelsea Couch. How funny is that?
Pros: Fully custom
Cons: Can get pricey
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