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Some pretty significant glitches... - Review by citysearch c | Villa De Buena Vista B & B

Villa De Buena Vista B & B

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Some pretty significant glitches... 7/23/2009

I waited two weeks to write this review of the wedding venue, so I'd cool off a bit from the things that went wrong - that shouldn't have. Every wedding has a few glitches, but your event hostess should not be the cause of them, and should be there to help fix them. Sadly, this was not the case. The first major glitch was a phone call four days before the wedding, canceling the use of the rooms at their bed and breakfast, and saying the newly weds could stay at the nearby La Quinta Hotel, instead. The owner had a death in the family, and while we sympathize with her loss, we could not understand how this changed the availability of the room! A wedding night in a hotel, with all the other guests, is NOT the same as a night in a fairytale setting (which this site is). Then there were a couple of problems at the event, and since the owner was not there to resolve them, an event planner was left to wing it. The most major was when it came time to sit down to dinner - no sweetheart table! And the event planner seemed unwilling to do anything to fix it. The DJ had to convince her to go find a table. So while the other guests were seated and waiting, the bride and groom were left standing awkwardly, as tables were moved to re-arrange things, and a table was set. It was not done graciously, or with apologies to the couple, but treated as an imposition. That and the rooms being revoked from the couple just never should have happened. Inexcusable. The other little glitches (bartender MIA at times, etc.,) we could have lived with, and it wouldn't have been a big deal. But it still remains to be seen (two weeks later) if the owner will compensate the couple with a partial refund for the other problems - especially the rooms. I'll come back and update that outcome, but until then, we wouldn't recommend this venue. Not for such an important day, and not when you are really on the hosts to resolve problems - not create them. That's too bad, because it really is a stunningly beautiful site. Pros: Beautiful venue, incredible views Cons: Last minute changes/flaws that shouldn't have been more
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