I don't even like to give one star when a company is dishonest. The short story is that although their product is generally decent, their methods of sales are less than honorable. I went in the store with a flyer to ""save the sales tax"" which would have been about a $50 savings. I didn't have the flyer with me when we wrote up the paperwork and they told me ""it's not good for this purchase"".
When I went home I read the small print and there was no reason for it to not be good. I called the manager, Rob Watterworth, who made up excuse after excuse (none of them indicated on the flyer) why the discount wouldn't apply to my purchase.
The next day I filed a complaint online with the Division of Consumer Affairs. I stopped my the store at the end of my work day (still in my uniform - I'm in law enforcement) to speak with the manager again and advise him of the complaint I was filing with DCA. He said they already changed the ad and he would give me a the credit. I told him I would drop the complaint with DCA.
I couple days later I discovered he filed a complaint with IA at my agency claiming I ""attempted to persuade the manager to credit me monies"" and that I ""threatened to write a letter to the newspaper to coerce him"". Clearly his complaint was made in retaliation.
I start my 20th year in law enforcement this week - I can't believe anyone would think I would risk my reputation for 50 bucks.
Anyway, stay away from this store. They'll pull you in with ads that they never intend to honor.
Cons: Dishonest
more